Terms of Sales and Privacy Policy

LEGAL NOTICE

Altisfáin
Aurélie Borel
SIRET: 521 405 068 00029
8 rue des Saules
86170 Maisonneuve
Tel: 06-11-14-49-10
Mail: contact@altisfain.com

Website created by Innovaboost
SIRET 449 989 573 00026
c / o The Open Boxes 44
8 avenue des Thébaudières
44800 Saint-Herblain
www.innovaboost.fr


Price and payment
Prices are quoted excluding postage.
For any personalized order, a quote will be established in advance by mail or will be specified by phone.
On the other hand, for the jewels available in stock on the Altisfáin website, the prices are guaranteed and will not change.

The site can be updated and some jewelry collections will be no longer in photos.
The method of payment is by check payable to: Aurélie Borel
Or in secure payment via Paypal.

To validate your order, you must create an account as proposed on the homepage.

For all orders made by Paypal, DO NOT FORGET TO CLICK ON THE RETURN BUTTON TO THE MERCHANT SITE in order to have an order confirmation email.

We are offering another commercial website on the ETSY creator platform by following this link

https://www.etsy.com/fr/shop/aurelynebijoux

You will be offered all Altisfáin collection with a wider choice of payment methods, including payment by credit card. In addition, this site is offered in English with detailed descriptions of each creation.


Right to retract
The online buyer has a legal period of 14 days from receipt of the product to exercise his right of withdrawal and be reimbursed.
A right of withdrawal form will be sent by email to the buyer when ordering to facilitate the process in case of non-satisfaction.
In the case where the customer exercises his right of retraction or denounces the contract for non-compliance with the delivery or execution deadline, the seller must repay it within 14 days.
Returned products must be sent prepaid in their original packaging to the following address:

Aurélie Borel
8 rue des Saules
86170 Maisonneuve

This refund is applicable for the jewels in stock on the site Altisfáin BUT is not applicable for the personalized products (manufactured for the customer, to its specific measurements or according to its indications, sketch).
If the jewel did not suit you, do not hesitate to contact me as soon as possible to find an arrangement (exchange, transformation, etc …).


Guarantee
I make jewels in a concern of quality. They are :

  • brass, non-allergenic, nickel-free copper and zinc alloy
  • stainless steel, nickel free and not tarnished

 

Non-contractual images
Because of their handmade manufacturing methods, the details of the jewelry offered on the Altisfàin site can vary (for example on the brass wire set, on the carving work …).
I can not exactly reproduce a model but I will stay in the same spirit.

For any question or suggestion, do not hesitate to contact me: contact@altisfain.com.


Opening of the site
I may have to close the Altisfàin site or suspend orders 1 or 2 months a year to participate in exhibitions, medieval festivals, exhibitions.
A calendar of these dates will be consulted on the site and you will be warned before.
This will be indicated very clearly several weeks in advance. All orders made beforehand will obviously be delivered on time and the follow-up will continue to be carried out by mail or telephone.

 

Privacy Policy

These privacy policies describe how I collect, use, and share information, and on what occasions, when you place an order on Altisfain.com.

Who are we ?

Altisfáin
Aurélie Borel
SIRET: 521 405 068 00029
8 rue des Saules
86170 Maisonneuve
Tel: 06-11-14-49-10
Mail: contact@altisfain.com

The information I collect
To process your order, you must provide me with certain information, including your name, email, mailing address, payment details, and the description of the product you order. You can also decide to communicate to me some additional personal information (for a command of personalized jewels for example), by contacting me directly.

During your visit of the site, we follow:

Products you’ve seen: we use them to, for example, display products you’ve recently seen
Location, IP address and browser type: we use them to estimate taxes and shipping costs

Delivery address: we will ask you to enter this so that we can, for example, estimate the shipping before placing an order, and send you the order!
We will also use cookies to track the contents of the cart while you browse our site.
When you buy from us, we ask you to provide information such as your name, billing address, shipping address, email address, phone number, credit card / payment details and optional account information as your name. user and password. We will use this information for purposes such as:

Send information about your account and order
Respond to requests, including refunds and complaints
Payment processing and fraud prevention
Set up your account for our shop
Respect all legal obligations we have, such as the calculation of taxes
Improve our store offers
Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, e-mail address and phone number, which will be used to fill the order for future orders.

We generally store information about you as long as we need it for the purposes for which we collect and use it, and we are not legally obligated to continue to keep it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, e-mail address, and billing and shipping addresses.

We also store comments or opinions, if you choose to leave them.

Why I need your information and how I use it
I rely on a number of legal bases to collect, use and share your information, including:
to provide you with my services, such as when I use your information to process your order, resolve a dispute or provide customer service;
when you have given me your explicit consent, which you can revoke at any time, for example by registering on a client account or on your wishlist
if necessary, to meet a legal obligation, a legal judgment or in connection with a request for justice such as the fact of keeping information about your purchases within the framework of the tax legislation; and
if necessary, to serve my legitimate interests, in the event that these legitimate interests are not invalidated by your rights or interests, such as providing and improving my services. I use your information to provide the services you have requested and in my legitimate interest to improve these services.

Sharing and dissemination of information
Information about my clients is important to my business. I only share your personal information for a very limited number of reasons, as well as in a limited number of circumstances such as:

Activity transfers. If I sell or amalgamate with another company, I may have to disclose your information in connection with this transaction but only to the extent permitted by law.
Respect of the legislation. I may have to collect, use, store and share your information if I believe in good faith that it is necessary and reasonable to: (a) respond to a legal process or request of the state; (b) enforce my agreements, conditions or regulations; (c) prevent, investigate or handle any fraud or other illegal activity, or any technical or security problem; or (d) protect the rights, property and safety of my clients or others.

Data retention
I keep your information only as long as necessary to provide you with my services and for the purposes set out in my privacy policy. I may also have to keep this information to comply with legal and legal obligations, resolve disputes and enforce my commitments. I usually keep them for a period of: 4 years.

Your rights
If you are a resident of certain territories, including the European Union, you have certain rights relating to your personal information. Some of these rights apply in general, and others only in limited cases. These rights are described below:
To access. You may have the right to access personal information that I hold about you and to receive a copy by contacting me. You will find my details below.
Edit, restrict, delete. You may also have the right to modify your personal information, restrict my use of it or delete it. Except in exceptional circumstances (for example, if I had to keep the data related to my shop for legal reasons), I will usually delete your personal information on request.
To oppose. You may object (1) to me processing some of your information in the context of my legitimate interests and 2) receiving marketing messages from me after explicitly agreeing to receive them. In these cases, I will delete your personal information unless you have legitimate reasons to continue using it, or where it is necessary for legal reasons.
To complain. If you live in the European Union and want to express concern about my use of your information (and without infringing on other rights you may have), you can do so with your local data protection authorities.


Payments
We accept payments by PayPal. When processing payments, certain data will be sent to PayPal, including the mandatory payment completion information, such as the total amount or billing information.

How to contact me
In the context of the European Data Protection Act, I, Aurélie Borel, am the data controller regarding your personal information. For any question or concern, you can contact me on my email contact [! At] altisfain.com. You can also send me a mail at:
Aurélie Borel
8 rue des Saules
86170 Maisonneuve

Collections

Random quote

Le monde est très grand et plein de contrées magnifiques que l’existence de mille hommes ne suffirait pas à visiter.

— Arthur Rimbaud

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